Contact
Contact Us
We typically respond within 24-48 hours on business days. We're here to help.
Get in touch.
Have a question about your order, our product, or anything else? Send us a message and we'll get back to you as quickly as possible.
Support Hours
Monday – Friday
9:00 AM – 6:00 PM EST
Order Issues
30-Day Guarantee
Not happy? We'll make it right.
Send us a message
✓ Message sent! We'll get back to you within 24-48 hours.
Quick Answers
The most common questions we get — answered instantly.
Where is my order?
Orders ship within 1-3 business days. Delivery typically takes 7-14 business days. You'll receive a tracking email once your order ships. If it's been over 20 days, contact us and we'll investigate.
How do I request a refund?
Email us at support@purpltone.com with your order number within 30 days of receiving your order. We'll process your refund within 24-48 hours — no return required.
Will it stain my teeth purple?
No. The purple pigment rinses away completely with water. It works during brushing to colour correct optically, then washes off cleanly leaving no purple residue.
Is it safe for daily use?
Yes. PurplTone contains no peroxide or harsh bleaching agents. It works through colour optics, not chemistry, making it gentle enough to replace your regular toothpaste entirely.